No, The internet service is provided wirelessly through a Radio Frequency Service.
After site survey, we need 3 working days for Wireless Broadband, 7 working days for Fiber Optic, and 3 working days for Ready Port.
We average 2-3 business days and have installed service on the same day. Because Airway Broadband's Wi-Fi technology is not dependent on, or limited by, your local phone company and its copper wires, service can be installed quickly.
See Coverage Map or contact sales for coverage updates.
Yes, as a Business Broadband service provider, we include a static IP address with each account. Static IP's are necessary to run VPN's and many Internet-based services
No, Our systems do not utilize any type of phone equipment; we're completely independent.
Yes, with permission from the landlord or owner.
A standard installation includes the mounting of the external radio, running the wire indoors through one small opening, and hooking up the Power Over Ethernet (POE). The installer will run a test to ensure the radio is working at the desired location.
No, All equipment is property of Airway Broadband . The installation fee is payment only for the set-up process.
You can check the details of your bill by using the interactive button on airway broadband website and choosing self care portal Section.
Airway Broadband offers a subscription service. Payment is due no later than the 13th day of the month of service. (For a complete explanation of payment and fees, refer to the "Terms of Service".)
In simple words the FUP (Fair Usage Policy) means that even though you may subscribe to an unlimited broadband plan say for example 1 Mbps unlimited per month, and if your usage is very high and crosses a certain cap as decided by the broadband provider your connection speed will then be reduced to 512 kbps for the remaining month.
If you have a 1 Mbps unlimited connection for a month and say for example you use the services for a full month, 24 hours a day, you will be using a lot of bandwidth. Now imagine many consumers doing the same. This will stall the whole network which is not up to date, resulting in drop in connection or slow connections. The broadband service providers are not able to handle too many simultaneous users and neither do they have advanced/ upgraded technology to do so, hence they have come up with the FUP crap.
Customers share internet connections - the number of people sharing a connection is called the "contention ratio" - and can be up to 50 people per line. So if one user is constantly downloading, it will slow the connection for the other users who are on at the same time.
Fair usage policies limit the usage of one user over another at peak times, so that the performance is not affected for the rest of the group. Providers tend to group people according to usage, so people who download all the time are grouped together.
These restrictions are imposed to ensure that the best quality of broadband is available to the maximum number of customers. So even though you have a 24Mbps connection with unlimited downloads, your speed may be heavily limited at peak times.
This is frustrating for a lot of people who have specifically bought high-speed packages because of their usage patterns. This kind of advertising is aimed at a heavy user and encourages people to get super speeds and unlimited allowances.
Check with your ISP to see what your contention ratio is, and what they classify as fair usage.
Day to day surfing, checking emails and occasional downloading will not get you into trouble with your ISP. However, downloading a 1-3GB movie every day is almost certain to.
The key is to keep an eye on the amount that you are downloading. Then if you're classed as a heavy or excessive user, restructure your internet usage pattern so that you are not uploading or downloading at peak times.
If you don't take heed of their warnings, your ISP will slow down the speed of your connection at peak times. In serious cases your ISP may terminate your internet connection.
We will send you an email/sms when you reach 80% of your plan's data transfer limit and again when you reach 100%. A majority of the users do not exceed the download limits as set in their plans and should not expect to receive such alerts as a norm.
Airway Broadband sets a monthly data transfer limit; this is different for different plans. Once you reach your data transfer limit, your speed will reduce as stated in your plan. Of course, at the start of your next monthly billing cycle, your monthly speed/ download limit will be reset. Also during the month, you can continue to download all you want, there are no additional data transfer caps set by Airway. Downloads continue to be unlimited as they always were.
FUP is applicable on all unlimited data transfer plans. The data transfer continues to be unlimited, albeit at reduced speeds after FUP. Like mentioned before, FUP limits are imposed to ensure that the best quality of broadband is available to the maximum number of internet users.
Account Number is the unique identification number assigned to every customer in Airway Broadband and this should be handy, when you interact with Airway Helpdesk Support and executive.
Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.
On reaching the fair usage level, the plan speed would be optimized to Post FUP speed mentioned above in the table, for the rest of the month/ billing cycle as applicable. Please note that the speeds would be upgraded to the normal speeds at the start of the next month /billing cycle as applicable. While the subscriber has always the choice of choosing a right plan basis their individual requirements which is available in our website www.airwaybroadband.com
We have a choice of Top up plans that are available basis individual requirements.
We assure you that the data transfer limits remain unlimited and there will be no change on the same.
Simply drop a mail from registered mailid to account@pccareonline.in
Simply Login with your user ID and password. http://user.airwaybroadband.com
We have a range of payment options to suit our customer needs. Simply click http://www.airwaybroadband.com/bill_payment.php
1. ) Online Payment: Make an online payment by simply clicking http://airwaybroadband.com/bill_payment.php
2. )Payment pick-up at door step: You can request by on call in our account department.
If the account is not active at the time of payment, it would require a minimum of 4 workings hours to a maximum of 72 Hours for the account to become active, depending upon the mode of payment.
In telecommunications, broadband is a wide bandwidth data transmission with an ability to simultaneously transport multiple signals and traffic types. The medium can be coaxial cable, optical fiber, radio or twisted pair. Broadband provides a superior internet experience over dial up connection as it allows ease of downloading or uploading large-sized files or multimedia content web pages much faster. TRAI has defined Broadband as 'an always-on' data connection with minimum speeds of 512 Kbps.
It's an always-on Internet service, where high speed Internet is delivered over special cables. This technology uses Fiber and Coaxial cables to deliver Internet that has a higher capacity and are more weather resistant in comparison to Telephone cables that are designed to carry voice only. Cable Internet uses a Cable Modem to communicate between your computer and the Internet. It works in very similar manner as the modem used for dial up connection, but converting your data requirements into a high speed form compatible with the cable infrastructure.
Cable Internet uses a cable modem to communicate between your computer and the Internet. The interface is between the higher speed coaxial cable and your PC. A cable modem has a capacity to transmit data at upto 4 Mbps, which is many times higher than a typical 56 kbps dialup modem.
Ordinary dial-up modems are not suited for cable internet. You need a special cable modem that would connect to your computer. When you take service from Airway Broadband, at an additional cost the modem is provided by us.
Fiber to the x (FTTX) is a generic term for any broadband network architecture using optical fiber to provide all or part of the local loop used for last mile. FTTX is a generalization for several configurations of fiber deployment, arranged into groups like FTTH/FTTB/FTTF (Fiber laid all the way to the home/building/Floor) and with copper wires completing the connection. As fiber optic cables are able to carry much more data than copper cables, the traditional copper based networks are being replaced by fiber and thus paving the way for providing Gig interfaces for the subscribers.
You can apply for new connection via website and Airway Broadband mobile app
No payment has to be made at the time of applying of an order. Post feasibility check, you would receive a confirmation email for making online payment to activate service.
Once your application has been processed for technical feasibility and when your building has been verified you will receive a call from Airway Broadband to assist you on selecting a tariff plan and in making online payment. If you wish to make offline payment the company will arrange for pick up of your cheque/cash. Installation will be done after the realization of subscription amount. On the time of installation you will need to submit the below listed documents for enabling service activation.
The following documents need to be submitted
Installation charges are based on the validity of plan selected. Currently, there are installation charges for new plan.
Yes, beside the plan and installation cost, there will be a refundable deposit of Rs 500 or Rs 1000 or Rs 2500 or 5000 based on the network available in your area you will be charged during the time online or offline payment.
Benefits of an online service booking varies according to the plan taken
3/6/8 months (MB / Dual plan) get 10% extra GBs.
12+ months plan get 15% extra days for Unlimited Plans
3/4 months plan, get Rs 50 waiver on installation charges
6/8/12 months plan, get FREE installation
Tariff plan is a plan that a subscriber has opted for determining his requirement for Speed and usage for a given pre-determined validity.
We offer different types of plan such MB (Data transfer plan), Unlimited Plans, Dual Speed Plans (High speed Up to Free resources & reduced speed till validity expiry), Day & Night Plans (Low speed during Day time & increased speed during Night time). You can choose your appropriate plan according to your requirement and usage.
Airway Broadband offers plans with speeds from 1 Mbps - 40 Mbps speed to residence and enterprise.
A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. The intent of our Fair Usage Policy is to provide the optimum internet experience to all customers.
Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.
Airway Broadband has introduced a Mobile application to serve its subscriber with ease and convenience. Features of the Airway Broadband app are as mentioned below:
You need to renew your account when it nears the threshold of your Mb limit /Service validity. Airway Broadband will intimate you when you are reaching the threshold by SMS/email or call, to facilitate service renewal.
Procedure for renewal by online payment using net banking /Credit card(Master/visa)/ Debit Card/ Wallet Cash cards
In Mobile app go to my accounts menu>> Renew My Account, Select new plan or Renew this Plan and follow the online payment procedure.
We assist in offline account renewal using cash or cheque through our collection executives. You will have to call your respective location call center to place a request for payment collection. An executive will visit your location address to collect the payment within 48 hours.
Account Number is the unique identification number assigned to every subscriber in Airway Broadband. The number has to be kept handy while interacting with Airway Broadband service executive.
Step 1) Type password & your Airway Broadband User Id in the following format PWD (space) User name/Account Number. For eg, if your account number is 58589898, then your SMS will be as follows: PWD 58589898 or if your user name is Anil, then your SMS will be as follows: PWD Anil SMS the above format to 9713354321 and we will reset your password. The system generates a new random password and this will be sent to you as a reply to your SMS. For security reasons, we advise you to login and change your password immediately
If you are shifting your home, you can call up Airway Broadband customer care to find out whether the new location already has the Airway Broadband service. If service is available at new location, our Customer care will take down the request for a shift in location. The one-time charge for shifting is Rs. 500.
We are happy to assist you with any technical related issues faced while using our service. A technical team member will be assigned to your case to resolve the issue. However, before you call us to register complaint please run through the following checklist.
Please go to Start > Run, here type 'cmd' and the Command prompt / DOS prompt will appear. In the Dialogue box which appears please type 'ipconfig /release' followed by 'ipconfig /renew'. Then try to surf again.
Disable and then enable your LAN card / Wireless Card / switch off your router, wait a few seconds and then switch it on again.
If your internet does not work post following the above steps, please contact the support team according to your location visit
http://airwaybroadband.com/support.php
If you are facing service, billing or connection related issues, please register your complaint through the following channels
1) Call customer care (http://airwaybroadband.com/support.php)
° SMS SERVE(Space)Account number/username to 9713354321
° Airway Broadband MOBILE APP (link) login with your username and password and click on support menu, view the available engineers in your location, confirm and get real time support. If, no engineer is available at the time of complaint registration the system will automatically schedule request.
You can cancel or disconnect your Airway Broadband account by registering disconnection request either by call or email.
http://airwaybroadband.com/support.php
In the unlikely event of you deciding to cancel your application for a Airway Broadband connection, for any reason, the appropriate refund will be made by Airway Broadband in the stipulated time.
Should you decide to disconnect your Airway Broadband connection after activation, you will get refund once you register request asking for a disconnection by call or email http://airwaybroadband.com/support.php. The refund would be made after adjusting any dues and will be made by Airway Broadband by cheque within a stipulated time period.