Complaint
Lodge Your complaint Via Online
(24 hours/7 days)
Lodge Your complaint on Voice Call
(Monday to Saturday 8:00 AM to 9:00 PM)
- +91 751 2458201, 2458202, 2458203
Lodge complaint on WhatsApp
(24 hours/7 days)
Lodge Your complaint on Email
(24 hours/7 days)
- wecare@pccareonline.in
- helpdesk@pccareonline.in
Escalation Matrix
Level-1 (Customer Care Team)
- (8:00 AM to 9:00 PM (365 Days) - Monday to Sunday)
- +91 751 2458201, 2458202, 2458203
- wecare@pccareonline.in
- helpdesk@pccareonline.in
- +91 9713354321
- +91 9713354321
- 4-5 Hr.
Level-2 (Customer Service Manager)
- Deepika Agarwal
- (24/7) - Monday to Sunday)
- +91 9713254321
- activation@pccareonline.in
- +91 9713354321
- +91 9713354321
- 2-3 Hr.
Level-3 (Customer A/c Manager)
- Mr. Manoj Sharma
- (8:00 AM to 9:00 PM (365 Days) - Monday to Sunday)
- +91 9713154321
- info@pccareonline.in
- +91 9713354321
- +91 9713354321
- 1-2 Hr.
Level-4 (General Manager - Operation)
- Mr. Santosh Singh Sikarwar
- (24/7) - Monday to Sunday)
- +91 9826270309
- info@pccareonline.in
- +91 9713354321
- +91 9713354321
- 1-2 Hr.
Citizen Charter
Operation Head
- Mr. Santosh Singh Sikarwar
- 10:30 to 7:00 (Monday to Sunday)
- +91 9826270309
- info@pccareonline.in
Sales Department
- Mr. Manoj Sharma
- 10:30 to 7:00 (Monday to Sunday)
- +91 9713154321
- +91 9039016100, +91 9039013100
- info@pccareonline.in
Complaints and Service Support Department
- Deepika Agarwal (Service Executive)
- 10:30 to 7:00 (Monday to Sunday)
- +91 751 2458201, 2458202, 2458203
- +91 9713354321
- +91 9713354321
- wecare@pccareonline.in
- Deepika Agarwal (Service Manager) : +91 9713254321
Accounts & Finance Department
- Vaishali Agarwal
- 10:30 to 7:00 (Monday to Sunday)
- +91 9522500200
- account@pccareonline.in
Revenue Collection Department
- Deepika Agarwal
- 10:30 to 7:00 (Monday to Sunday)
- +91 9522500900, +91 9522275611
- collection@pccareonline.in
Consumer Charter
Coming Soon...!
Nodal Officer
You may contact the Nodal Authority during working hours 9.00 am to 7.00 pm, Monday to Sunday.
If you are not happy with the resolution of your Request / Complaint, you can contact our Nodal Officer at nodal@pccareonline.in with the complaint ticket number and/or e-mail correspondence details.
Appeal Authority
In case, you are still dis-satisfied with the response received, you can approach the Appellate Officer at appellate@pccareonline.in with the complaint ticket number and/or e-mail correspondence details.
If you are still not satisfied with the decision/response of "Nodal Officer". You may appeal before the Appellate Authority during working hours 9.00 am to 7.00 pm, Monday to Sunday. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained.
The appeal shall be made in writing and filed in duplicate. The contact details of respective appellate authorities are mentioned below:-
Appellate Authority Address
- Mr. Santosh Singh Sikarwar (Nodal Officer)
- Gwalior
- +91 9826270309
- appellate@pccareonline.in
- House No.-23, Viveka Nand Colony, Jiwaji University Road, Gwalior-474011 (M.P.)