Complaint
Lodge Your complaint Via Online
(24 hours/7 days)
Lodge Your complaint on Voice Call
(Monday to Saturday 8:00 AM to 9:00 PM)
Lodge complaint on WhatsApp
(24 hours/7 days)
Lodge Your complaint on Email
(24 hours/7 days)
- wecare@pccareonline.in
- helpdesk@pccareonline.in
Escalation Matrix
Level-1 (Customer Care Team)
- Customer Team
- +91 751 4888300, 2458202
- +91 9713354321
- +91 9713354321
- wecare@pccareonline.in
- helpdesk@pccareonline.in
- 4-5 Hr.
- 10:30 to 7:00 (Monday to Sunday)
Level-2 (Customer Service Manager)
- Deepika Agarwal
- +91 9713254321
- +91 9713354321
- +91 9713354321
- activation@pccareonline.in
- 2-3 Hr.
- 10:30 to 7:00 (Monday to Sunday)
Level-3 (Customer A/c Manager)
- Mr. Manoj Sharma
- +91 9713154321
- +91 9713354321
- +91 9713354321
- info@pccareonline.in
- 1-2 Hr.
- 10:30 to 7:00 (Monday to Sunday)
Level-4 (General Manager - Operation)
- Mr. Santosh Singh Sikarwar
- +91 9826270309
- +91 9713354321
- +91 9713354321
- info@pccareonline.in
- 1-2 Hr.
- 10:30 to 7:00 (Monday to Sunday)
Citizen Charter
Operation Head
- Mr. Santosh Singh Sikarwar
- +91 9826270309
- info@pccareonline.in
- 10:30 to 7:00 (Monday to Sunday)
Sales Department
- Sales Team
- +91 9039016100, 9039013100 (Global Sales)
- +91 9713154321, 9522500044 (Direct Sales)
- info@pccareonline.in
- 10:30 to 7:00 (Monday to Sunday)
Complaints & Support Department
- Complaints & Support Team
- +91 751 4888300, 2458202
- +91 9713354321
- +91 9713354321
- wecare@pccareonline.in
- 10:30 to 7:00 (Monday to Sunday)
Customer Service Manager
- Customer Service Manager Team
- +91 9713354321
- +91 9713354321
- activation@pccareonline.in
- 10:30 to 7:00 (Monday to Sunday)
Accounts & Revenue Collection Department
- Collection Team
- +91 9713254321, 9522275611
- collection@pccareonline.in
- 10:30 to 7:00 (Monday to Sunday)
Consumer Charter
Coming Soon...!
Nodal Officer
If you are not satisfied with the decision/response of our call centers and support team, you may contact the Nodal (Officer) during working hours 10:30 AM to 6:30 PM, Monday to Sunday mentioning in brief the following details: The contact details of nodal officers are given below.
Write to nodal officer at nodal@pccareonline.in with the complaint ticket number, your contact details, connection name, Connection account ID and brief of your complaint.
Complaint Now!
Please Allow to 10 days to our nodal officer to povide you a solution
Appeal Authority
If you are still not satisfied with the decision/response of “Nodal Officer Desk”. You may appeal before the Appellate Authority during working hours 10:30 AM to 6:30 PM, Monday to Sunday. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained.
The appeal shall be made in writing and filed in duplicate. The contact details of respective appellate authorities are mentioned below:-
Procedure for making appeals before the Appellate Authority
Appeal must be in the format prescribed in the regulation (in duplicate) - (Coming Soon) every appeal must be filed within 3 Months from the date of decision of the Nodal Officer. All appeals are generally disposed of within 3 Months from the date of filing of appeal. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority; no other appeal/direct complaint shall be entertained.
For detailed procedure on disposal of appeals by Appellate Authority please refer the TRAI Regulation on Consumer Protection and Redressal for Grievances (3 of 2007)
Note: Please allow 15 days for our Appellate Authority to provide you a solution
Appellate Authority Address
- Mr. Santosh Singh Sikarwar (Nodal Officer)
- +91 9826270309
- appellate@pccareonline.in
- Gwalior
- House No.-23, Viveka Nand Colony, Jiwaji University Road, Gwalior-474011 (M.P.)
- 10:30 to 7:00 (Monday to Sunday)
Appeal to Appellate Authority
(See regulation 11 of the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007)